New Coaching with Copilot for Word

A new Copilot for Word experience is launching soon. It offers more than grammar corrections. The Get Coaching feature will provide style and tone suggestions, helping you write cleaner and clearer communications.

The process is straightforward. Simply highlight the desired text, click on the Copilot button, and then choose the Get Coaching option.

Reference:

https://techcommunity.microsoft.com/t5/microsoft-365-copilot/use-coaching-with-copilot-suggestions-on-how-to-improve-your/ba-p/4264558

Microsoft Teams Queues is now GA

Microsoft Teams Queues is now Generally Available (GA).  This is an existing, new experience delivered within Teams that enables organizations to that need to engage with customers but are not part of a traditional call center environment.  You can quickly create Queues that can support internal or external projects and initiatives.

There is a plethora of capabilities that allows you to create queues and then assign team members to work with those queues.  Calls can be prioritized, transferred between team members, history of past calls, opt in/out of queues, and switch between queues based on analytics (average wait time, number of abandoned calls, etc.).

Microsoft Copilot can be leveraged with Queues as well.  Notes can be automatically captured, along with highlights, the next steps, and outstanding issues enabling staff to be more accurate in their follow up with customers.

Queues are very simple to set up.  There are tons of administrative capabilities that allow you to easily add and remove support staff.  There is a capability called whisper controls that gives the ability for supervisors to step-in and assist in a conversation.  There are analytics that allow you to monitor performance, track call volumes and identify areas of improvement.  Auto attendants can be configured and numerous other configurations that control the customer experience like welcome greetings, music on hold, queue hours, call routing rules, agent monitoring, etc.

Microsoft Team Queues requires Teams Premium Licensing.

References:

https://techcommunity.microsoft.com/t5/microsoft-teams-blog/queues-app-for-microsoft-teams-now-generally-available/ba-p/4276837 

https://support.microsoft.com/en-us/office/use-the-queues-app-for-microsoft-teams-370ad83e-c2c1-4a9f-8a59-16c98be102e9 

https://learn.microsoft.com/en-us/MicrosoftTeams/manage-queues-app 

New OneDrive Features and Capabilities Announcement

This month, it was announced that several new features are being released for OneDrive.

Copilot for OneDrive is Now Generally Available in the Commercial Cloud. This development significantly enhances the way users interact with and discover information.

• Copilot buttons are accessible through the OneDrive user interface.
• Files can be summarized quickly without opening them.
• FAQs can be generated from selected documents for use or sharing.
• File comparison with Copilot will analyze and display differences between files.
• Questions can be asked to Copilot without needing to open the files.

Copilot Agents are coming to OneDrive.  For instance:

• You can develop an agent that possesses comprehensive knowledge about a project by utilizing OneDrive as the primary source of information.
• Tasks can be automated and simplified by creating an agent capable of addressing common requests, such as retrieving the agenda and budget for an event you are managing.
• The agents you create are accessible across various user interfaces, including Teams, OneDrive, and SharePoint.
• Instead of manually locating files to share with a new employee, you can provide them with access to the Copilot Agent, which enables interaction, inquiries, and real-time responses.

OneDrive serves as a centralized files application for all M365 files. New features will enhance the capability to filter, search, and interact with files through the OneDrive web app.

• File Type Filter Pill buttons help you quickly find files by type.
• A new data filter allows defining specific time frames by periods.
• In search results, a new column called Location shows the source location of a file, such as OneDrive, someone else’s account, a team site, or a Teams channel.
• Results also show who created a file and who last edited it, providing more context to the file.
• In search results, it is possible to filter/toggle between: All Files, My Files, Current Folder, and Current Library.

New AI driven policy recommendations and data management controls

• Site Policy Comparison: Identifies similar sites and missing policies.
• Restricted Content: Files with this policy won't appear in Copilot results.
• File Level M365 Archive: Moves inactive files on SharePoint to declutter main areas.

The OneDrive mobile app has been refreshed with several new experiences.  There are several new experiences with how you search for and visualize photos stored in OneDrive.

Resources:

https://techcommunity.microsoft.com/t5/microsoft-onedrive-blog/welcome-to-the-new-era-of-microsoft-onedrive-ai-productivity-and/ba-p/4265409 

https://techcommunity.microsoft.com/t5/community-news-desk/get-to-know-copilot-in-onedrive/ba-p/4262317 

https://techcommunity.microsoft.com/t5/microsoft-onedrive-blog/enhanced-onedrive-search-experience-new-features-to-boost/ba-p/4260347 

Microsoft Entra Primer

Probably one of the best overview blogs I have seen on what is Microsoft Entra.

I highly recommend reading this.  It is a nice compact and complete review of all the major components of Entra. 

https://techcommunity.microsoft.com/t5/apps-on-azure-blog/what-is-microsoft-entra-and-why-use-it/ba-p/4262826