Office 365: How we run it

My job requires me to talk with a lot of prospective customers about Office 365. One of the biggest tasks I have is to explain to large enterprise customers how we actually do Exchange, SharePoint and Lync in the cloud. Many customers come to the table with a lot of know about Exchange, SharePoint and Lync. They have a lot of operational experience for supporting these products on-premises and they want to know how Microsoft does it? Not to say they do not believe us; but I get the question a lot “show me”. Personally I am not on the operations team however I have to take customers through a lot of conversations to demonstrate to them how we deliver on such a scale.
There are actually some really good presentations from the past Microsoft Exchange Conference (MEC) and SharePoint Conferences which explain how we do it. These discussions cover our operations support, incident response, security, networking, farm provisioning, etc.
I high recommend you take a look at the following sessions:

• Behind the curtain: How we run Exchange Online – MEC 2014 - http://channel9.msdn.com/Events/MEC/2014/ARC301
• Making changes to Exchange Online at high scale – MEC 2014 - http://channel9.msdn.com/Events/MEC/2014/DMI312
• Optimizing Exchange Online for efficiencies and snappy experiences – MEC 2014 - http://channel9.msdn.com/Events/MEC/2014/ARC312
• Secure, Reliable and Evergreen Service at Massive Scale: Lessons learned from Running SharePoint Online – SharePoint Conference 2014 - http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC279
• Office 365 service communications to customers – SharePoint Conference 2014 - http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC238
• Office 365 Change Management – SharePoint Conference 2014 - http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC289
• How We Do It: Operating SharePoint Online – SharePoint Conference 2012 – yes it is from two years ago but still awesome to watch - http://channel9.msdn.com/Events/SharePoint-Conference/2012/SPC122
• How We Do It: Building and Managing SharePoint Online – SharePoint Conference 2012 – yes it is from two years ago but still awesome to watch - http://channel9.msdn.com/events/SharePoint-Conference/2012/SPC121