Microsoft 365 has introduced a new agent called Teams Phone Agent. This tool allows organizations to build customer voice agents that integrate seamlessly with Teams Phone. It's especially useful for businesses that interact directly with customers. The Teams Phone Agent can follow instructions and respond to callers efficiently. Its features include:
- Handling Question and Answer scenarios by connecting with specific knowledge bases, allowing it to provide instant responses without keeping callers waiting. It also assists callers outside regular business hours.
- Managing Appointment Scheduling, helping users book, confirm, or modify appointments.
- Offering conversational routing and intelligent transfers, which are much more effective than traditional auto attendants, as it routes callers directly to subject matter experts without needing human intervention.
- Supporting multilingual interactions in over 60 languages.
To start using this service, you’ll need to enroll in the Frontier program.
Posts
