On November 28, 2011 a new Presidential Memorandum was sent out regarding Records Management - http://www.whitehouse.gov/the-press-office/2011/11/28/presidential-memorandum-managing-government-records
In the Mandate there are two notable action items that should be top of mind with your customer and open the door for a discussion:
- “Within 30 days of the date of this memorandum, designate in writing to the Archivist of the United States (Archivist), a senior agency official to supervise the review required by subsection”
- “Within 120 days of the date of this memorandum, each agency head shall submit a report to the Archivist and the Director of the Office of Management and Budget (OMB) that describes the agency's current plans for improving or maintaining its records management program…”
This is a great opportunity for Federal Agencies to utilize what they own, specifically SharePoint, to assist you with building records management solutions. As a starting point, customers such as USDA where they have implemented a SharePoint 2010 Standard-only solution (no additional 3rd party software was required) to deliver cost effective Records Management - USDA Records Management Case Study.
If you required DoD 5015.2 certified records management solutions, Microsoft does have ISV partners that have built solutions that adhere to these standards.