Wednesday, November 21, 2018

New Teams Admin and Management Capabilities

Personally, I have been doing more and more with Teams.  I will admit, making the change from Email to Teams definitely requires some re-orientation and change in how I communicate and share information.  I have to say even I am turning the corner, and the vision is so clear to me now.

With that said, there were some new Admin capabilities released into Teams.

New Microsoft Teams Administrator Roles
  • There are four new admin roles that have been created that will provide finer granularity around how Teams are managed: Teams Service Administrator, Teams Communication Administrator, Teams Communications Support Engineering and Teams Communications Support Specialists.
  • From my perspective, organizations will have specialists that may be more focused on the group chat features of Teams versus the Phone / PBX features.  This level of administrator definition will allow you to break roles and responsibilities out.
New Admin View
  • There is a new all up view that allows you to see every Team in your tenant.
  • Within this new view, you have the ability to take actions across multiple Teams from a single view.
New Automate Teams Management
This one I was the most interested in learning about.  There are new management APIs that have been released that allows you to automation around Team and Channel generation.  You can control the entire life-cycle of that Teams generation.  This just super interesting because there is opportunity to some really creative things.  For instance, lets every time new sales lead is created, you initiate a new Team or Channel, and then drive all the users who need to participate in the sales lead to have all their conversation and collaboration directly to that Team or Channel.  Your CRM can generate the Teams or Channel automatically.

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